Description

Back in January, I had this idea to create a gpt-powered support bot for our support channel.

The idea was, what if I could convert the thousands of tickets we've processed into a knowledge base that could provide accurate responses to new tickets?

Over the years, I’ve had these bottlenecks where support tickets start to pile up, I get overwhelmed from other stuff going on, anxiety peaks, and I just want to avoid dealing with it altogether. It’s my least favorite place to be.

So, I got to work, learning to code so I could solve this problem once and for all. Eventually I had a prototype.

My response time dramatically improved, dropping from over a day to just 2-3 hours. I no longer had to worry about forgetting important details or revisiting old tickets to jog my memory. The best part? No more ticket anxiety.

As the inhouse value became clear, I started thinking about who else could benefit. Here’s what I came up with:

• You’re a solo operator or a small team selling digital products
• You’ve processed at least a few hundred tickets (either via email or a 3rd party like ticketing software like supportbee)
• You need more mental bandwidth for other tasks in your business
• Your knowledge base is either too sparse to be useful or too dense to make sense
• You’re hiring for a support role and want to help them get up to speed quickly and confidently

Then, I thought about how to make this accessible. I'm not keen on building a Saas and I haven't found any that I'd recommend yet, so in the meantime here's what I can do...

1. I can show you how to do it for yourself (fun if you wanna tinker and learn from scratch)
2. or I can do it for you

If this sounds like something you’d be interested in, ​let me know​, because I won't be offering it as a service for too long.