In this episode, we're meeting Delia Monfrecola, founder of D Luxury Hospitality, a boutique firm that represents some of Italy’s most prestigious hotels. With nearly 20 years in luxury hospitality, Delia shares her philosophy on what true luxury means, why emotions drive sales, and how hoteliers can connect more deeply with high-net-worth travellers.
Takeaways:
How Delia’s personal signature inspired the name D Luxury Hospitality
The evolution from “revenge travel” to emotionally resonant experiences
Why luxury sales must go beyond rooms and focus on feelings and trust
The importance of not only targeting ultra-high-net-worth individuals
Why luxury travel advisors still matter—even in the age of OTAs
How social media and influencer marketing should be used in hospitality
The sales/marketing disconnect that hotels must urgently fix
Delia’s best travel memories, including a hidden island with no roads or internet
Chapters:
You can connect with Delia on her LinkedIn Profile and find out more about her company at www.d-luxuryhospitality.com.
