Chris Francis, Retail and Wholesale Director for Hillier Nurseries and Garden Centres explains the three parts of the Hillier business and the scale of their growing operation, supplying all trees for the London Olympic Park and growing over 1 million plants a year. We learn about what role new technology has in Hilliers Garden Centres and how RFID can actually improve and humanise customer service and increase sales. Find out more on episode 25 of The MorePeople Podcast.