Ahmad Nounou’s Black Swan Dental Spa and Bristol Dental Suite practices have taken the South west by storm. So what’s his secret?
In this episode, Ahmad chats with Payman about his uncompromising approach to customer service that has earned his practices a reputation for providing the best patient experience in the industry.
He tells how he turned Black Swan from an ailing clinic into the success it is today, discusses the importance of maintaining and passing on a strong work ethic, and chats about dividing time between practice management and his clinical and mentoring roles.
Enjoy!
01.42 - When the going gets tough
06.52 - Growing up
11.02 - Academia to ownership
26.27 - Growing Black Swan
38.30 - Work ethic
47.54 - The feel
53.06 - Setting goals
01.00.28 - Control and delegation
01.09.08 - Customer service and culture
01.18.36 - Position, pricing and marketing
01.25.05 - Practice Vs business
01.30.31 - The Centre for Dentistry
01.42.09 - Events, conferences and mentoring
01.55.50 - Black box thinking
02.13.15 - Weaknesses
02.18.16 - Fantasy dinner party
02.23.50 - Last days and legacy
Ahmad Nounu is the principal of Somerset-based Black Swan Dental Spa and Bristol. His most recent venture is the Private Dental Mentor scheme for dentists in private practice.
Enjoy!
