Payman Langroudi presents part one of a deep conversation with Len D'Cruz, a distinguished figure in dental legal affairs. Len shares his journey from Nairobi to London, his unexpected path into dentistry, and his perspectives on the evolving field of dental law.
Len talks about childhood, academic choices, and his approach to handling dental complaints and claims with empathy, detailed record-keeping, and a cool head in the face of pressure.
02:15 - Backstory
04:10 - Entry into dentistry
07:55 - Character traits
09:00 - Dentistry and academia
11:10 - Whitechapel
12:30 - University
14:10 - Work ethic
17:10 - Dental legal affairs
24:45 - Mistakes and shame
31:20 - The legal landscape
35:10 - Partnerships
38:40 - Defending legal cases
41:05 - Implant and aligner therapy
43:40 - Future trends
45:55 - Record-keeping
Len D'Cruz is the head of indemnity at the British Dental Association. He heads a mixed NHS/private practice consisting of seven surgeries in Woodford Green, North East London. He also teaches the MA in Dental Law and Ethics program at the University of Bedfordshire.
