Laura Horton relates her journey from dental nurse and TCO to practice owner and growth consultant.
Laura gives a clinic-eye view on the invaluable role of TCOs in shaping patient experience within the practice, shares wisdom on team growth and development, and discusses the highs and lows of practice ownership.
Enjoy!
00.50 - Backstory
07.00 - Nursing, TCO and consultancy
12.00 - Practice workflow insights
17.20 - Practice ownership
29.25 - Professional relationships and career development
35.00 - The TCO role
44.00 - Team training and development
01.26.00 - Friendship Vs professionalism
01.36.30 - Trust and karma
01.54.00 - Fantasy Dinner Party
02.01.10 - Last days and legacy
Former TCO and dental nurse Laura Horton owns and runs Flagstaff-based clinic Dental Smiles. She is the founder of Laura Horton Consulting, which provides practice growth and development support.
