Prav chats with Todd Williams, an expert in customer service and leadership training.
Todd shares his unique journey from growing up around older adults to working in healthcare, then transitioning to the luxury hotel industry with Four Seasons, and finally applying his expertise to dentistry.
He shares strategies for breaking down barriers, authentically engaging with people, and bringing out the best in staff, customers, and patients.
Enjoy!
In This Episode
00:04:35 - Backstory
00:09:15 - School and social dynamics
00:15:40 - Study and work
00:31:25 - Four Seasons
00:39:35 - Customer and patient experiences
01:14:50 - Public speaking
01:46:15 - Last days and legacy
About Todd Williams
Todd Williams is a speaker and consultant specializing in culture development across healthcare, hospitality, and customer-facing industries. He spent 20+ years developing service delivery training for Four Seasons Hotels and Resorts. As VP of Culture Development at Centura Health, he focused on employee engagement and improving patient experiences.
