Payman Langroudi chats with Mark Allan, General Manager of Bupa Dental Care. Mark shares insights into leading one of the UK’s largest private healthcare organisations, discusses current challenges and opportunities in the dental industry, and offers valuable leadership advice.
The conversation touches on corporate dentistry, talent acquisition, the importance of listening to frontline staff, and how tech is shaping the industry’s future.
In This Episode
00:00:55 - Dentistry—first impressions
00:06:00 - Bupa's brand, reputation and impact
00:10:30 - Organisation and structure
00:14:15 - Recruitment and career progression
00:24:50 - Frontline staff and corporate strategies
00:28:35 - Dental insurance
00:33:55 - Leadership approach
00:38:35 - Work-life balance
00:47:45 - Bupa's acquisitions and strategy
00:52:50 - Data and AI
01:06:35 - Fantasy dinner party
01:14:35 - Last days and legacy
About Mark Allan
Mark Allan is the General Manager of Bupa Dental Care. Prior to this role, he served as General Manager for Business & Specialist Products in Bupa's UK Insurance business, responsible for the commercial leadership of business & specialist products, SME and corporate channels for private medical and dental insurance.
