In this episode, Darren Strong, founder of Scalable, and Morgan Aspinall, Product Manager of HaloPSA, are joined by Mit Patel, founder, and former owner of London-based MSP, Netstar. The lively discussion focusses on the strategic use of data to drive business performance in Managed Service Providers.
The conversation explores the importance of setting clear, long-term business objectives and utilising key performance indicators to monitor progress effectively. They emphasise the need for streamlined data dashboards that enhance decision-making capabilities across the organisation, stressing that KPIs should be manageable in number and tailored to individual and departmental roles to ensure meaningful impact.
The episode provides insights into best practices for MSPs, such as how to avoid "KPI chaos" by limiting the number of metrics and ensuring they are actionable and relevant to the specific functions within the company. The discussion also covers how MSPs can improve operational efficiency and profitability by adopting a data-driven approach that aligns team efforts with broader business goals. Practical advice is offered on maintaining operational maturity while growing revenue and profitability, and the significance of understanding the 'why' behind the data to foster team engagement and effectiveness.
Timestamps:
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Helpful Links:
Employee Retention 101: How to Build a Loyal MSP Business - https://www.scalablemsp.co.uk/employee-retention-101-how-to-build-a-loyal-msp-business/
Employee Retention Handbook - https://www.scalablemsp.co.uk/employee-retention-handbook-form-submission/
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