Description

Host: Carrie Tuttle
Guest: Margaret Glover

In this candid conversation, Carrie interviews Margaret Glover, Fractional Chief Product Officer at Product Better and a strategic product leader with over 20 years of experience.

As former COO at Virtual Gurus, she drove a 678% revenue increase through U.S. expansion. At Poynt Corporation, Margaret led global product strategy and marketing initiatives. She played a pivotal role in securing strategic partnerships with industry leaders such as Apple, Google, and Nokia.

Margaret shares the importance of data analysis, and how listening to customers through user feedback shapes successful products. She emphasizes the need for effective communication and the balance between data-driven decisions and intuition in innovation.

Margaret talks about how her no-B.S. approach has helped her leadership and balances her compassionate side. She takes pride in mentoring others. The moment when she shares the advice she would give to her younger self is gold!

QUOTE-WORTHY MOMENTS:

“There's a point when technology and data actually gets in the way of operations and progress because we start to rely too heavily on the data and forget that there are humans behind every interaction.”

“…as a product manager, you are bringing all of the disciplines together. So you effectively are the bridge between marketing operations, customer success, the technology team, and you're talking to customers.”

“If you're really attuned to it, there's data everywhere that you can find and figure out how to use it to your benefit.”

EPISODE HIGHLIGHTS:

• Product management is about being the bridge between various disciplines.
• Data analysis is crucial for understanding user behavior and preferences.
• Effective communication is key to team efficiency and success.
• Customer feedback should drive product development decisions.
• Leadership involves empathy and understanding team dynamics.
• Innovation often requires a balance between data and gut instinct.
• Building rapport with clients is essential for understanding their needs.
• A good leader challenges their team to strive for excellence.
• Humility is important in leadership roles.
• Everything starts with the customer in product development.

LINKS FROM EPISODE:Margaret Glover on LinkedIn: https://www.linkedin.com/in/margaretglovercampbell/

Product Better on LinkedIn: https://www.linkedin.com/company/productbetter/

Product Better Website: https://productbetter.ca/

Resources Mentioned:

Atomic Habits – James Clear https://amzn.to/3Ziy92q

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