Can mastering the art of communication truly transform your hospitality business? Join us as we sit down with Michael Enslin, UK Director at Lightspeed, to unlock the secrets behind exceptional customer service and dynamic team interactions. Michael shares his profound insights on empowering employees to be open, honest, and accountable, and why face-to-face interactions remain crucial in nurturing professional growth and honing communication skills.
Journey with us through Michael’s fascinating career filled with rapid changes and bold decisions. Hear the gripping story of how he navigated from a beloved business to facing global redundancy, undertaking 42 interviews in just 14 days before finding his fit at Lightspeed as a country manager. Discover the intricacies of autonomy, cultural alignment, and the dynamic landscapes of the tech and hospitality sectors. Through his experiences, Michael sheds light on the diverse markets within Europe and the exceptional leaders driving innovation in each region.
Explore the innovative shifts at Lightspeed, where trust in leadership has revolutionized processes and fostered genuine customer relationships. We'll dive into their market strategies, the expansion of a new sales team in London, and the importance of finding passionate individuals. From global team collaboration to advancements in frictionless loyalty platforms, this episode uncovers the transformative power of technology in hospitality and retail. Don’t miss our discussion on the best hospitality experiences and the value of community and storytelling in this ever-evolving industry.
Highlight Timestamps
(01:58 - 03:44) Importance of Communication in Hospitality
(10:09 - 10:57) Tech Hospitality
(17:23 - 18:15) Streamlining Processes for Increased Efficiency
(21:06 - 22:38) Improving Visibility and Customer Communication
(26:59 - 28:04) Enterprise Distribution and Market Strength
(33:02 - 34:18) Capturing Customer Information Through Payment
(48:05 - 49:00) Accessible Team Support for Business Growth
(58:29 - 59:15) Comparing Lightspeed in Hotel Operations
(01:04:12 - 01:05:06) Scheduling for Business Operations
🔗 Podcast Links
🌟Lightspeed Commerce www.lightspeedhq.com
🌟 5 Loyalty
Michael's Answers:
🌟Best Burger > Boring Burger www.boringburger.co.uk
🌟Best Restaurant > Hilltop Kitchen www.hilltop-kitchen.co.uk
🌟Best Hospitality Tech (no self noms) > All Lightspeed Partners
🌟Best Hotel & Hospitality Experience > Great Scotland Yard - The Unbound Collection by Hyatt https://lnkd.in/d8VpXaxn & The Other House https://www.otherhouse.comhashtag#Lightspeed hashtag#TechCommunity hashtag#InnovationInTech hashtag#PartnershipsInBusiness hashtag#CareerOpportunities hashtag#TechIndustry hashtag#HospitalityTech
Keywords
Communication, Hospitality, Customer Service, Team Cohesion, Empowering Staff, Face-to-Face Interactions, Professional Grounding, Communication Proficiency, Career Journey, Industry Transitions, Autonomy, Cultural Fit, Tech Sector, Hospitality Sector, Leadership, Trust, Streamlined Processes, Sales Teams, Global Team Collaboration, Customer Satisfaction, Market Innovation, Payment Solutions, Frictionless Loyalty Platforms, Strategic Partnerships, Future Innovation, Best Hospitality Experiences, Community Storytelling, Technology, Government Investment, Tech Adoption, Burgers, Restaurants, Hotel Experiences, Digital Hospitality, LinkedIn Live, Networking, Hospitality Leaders, Industry Experts, Storytelling, Community, Knowledge Sharing
