In this episode of the RCM Ladder, host James Furbush sits down with Bond Ortiz, Vice President of Revenue Cycle at Bond Orthodontics, to discuss her impressive career in the healthcare revenue cycle management (RCM) space.
Bond shares her journey from working as a file clerk in college to holding various roles in different healthcare sectors, including ACOs, behavioral health, and orthodontics.
The conversation covers key topics such as the importance of continuous learning, leveraging AI and RPA technologies, building efficient teams, and maintaining revenue integrity.
Bond also emphasizes the benefits of a small, engaged team and offers insights into navigating the ever-changing landscape of healthcare reimbursement. Whether you're a seasoned RCM professional or just starting out, this episode provides valuable insights and practical advice for advancing your career in the field.
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: The Health Exchange
01:25 Meet Bond Ortiz: Career Overview
04:14 The Evolution of RCM and Technology
05:14 The Importance of Learning and Community
08:23 Implementing RPA and AI in RCM
11:59 Managing Teams and Employee Retention
22:17 Navigating Change and Compliance
27:44 Lightning Round
29:11 Closing Remarks and Job Opportunities
