In this episode of RCM Ladder, host James Furbush interviews Katina Robinson, a Patient Access Manager at Methodist Hospital for Surgery in Dallas, Texas.
Katina shares her journey in healthcare management over the past decade, discussing her unexpected love for the organized chaos of ED registration and her passion for training staff.
She emphasizes the importance of effective communication, active listening, and empathy in patient access. Katina also addresses challenges like changing payer guidelines and the negative perceptions of revenue cycle roles.
Discover her vision for the future of her career, focusing on data analytics and training, and learn about her current initiatives to build a cohesive team and improve patient access processes.
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: The Health Exchange
01:30 Meet Katina Robinson: Patient Access Manager
01:54 Katina's Journey in Healthcare
03:04 Challenges and Skills in Revenue Cycle Management
05:11 The Importance of Patient Access
07:17 Balancing Empathy and Professionalism
13:29 Changing Payer Guidelines and Their Impact
18:09 Future Vision and Career Goals
19:15 The Value of Training and Data Analytics
24:31 Lightning Round: Quick Insights
27:49 Opportunities at Methodist Hospital for Surgery
29:06 Connecting with Katina Robinson
29:33 Conclusion and Farewell
