In this insightful episode of the RCM Ladder, host James Furbush engages with Ken Hogue, Chief Revenue Cycle Officer at United Health Services in Binghamton, NY.
They delve into Ken's recent promotion and discuss the critical role of a Chief Revenue Cycle Officer in modern healthcare. Ken shares his career journey from his early teens working in his grandfather's practice to leading revenue cycle management at UHS.
Topics include balancing clinical and financial needs, leveraging technology, the importance of active listening, and innovative ways to enhance patient experience and efficiency in healthcare.
Tune in for valuable insights into career development and operational excellence in the dynamic field of revenue cycle management.
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: The Health Exchange
01:25 Meet Ken Hogue: Chief Revenue Cycle Officer
01:44 Ken's Career Journey and Early Influences
02:54 The Role and Impact of a Chief Revenue Cycle Officer
04:53 Challenges and Innovations in Revenue Cycle Management
09:43 Leadership and People Management Insights
17:22 The Importance of Communication and Collaboration
34:51 Navigating Technological Changes and Denials
43:54 Lightning Round and Closing Remarks
