In this episode of the Beyond Premium podcast, host Luke Fraser interviews Grace Hanson, CEO of Elysian, an AI-driven claims management company. Grace shares her unique journey from being a lawyer to a claims expert and ultimately an entrepreneur. The conversation delves into the emotional challenges of claims handling, the importance of building trust with policyholders, and how AI can revolutionize the claims process. Grace emphasizes the need for effective communication and respect in the claims experience, and she discusses her vision for Elysian as a company that prioritizes quality and trust in the insurance industry.
00:00 - Introduction to Beyond Premium Podcast
00:35 - Introduction to Grace Hanson
02:39 - Journey from Lawyer to Claims Expert
06:29 - The Emotional Landscape of Claims Handling
12:33 - Transforming Claims with AI Technology
18:35 - Building Elysian: A New Era in Claims Management
24:24 - Advice and Reflections on Entrepreneurship
