Val Buresch talks to Tony Turner, a Certified Mortgage Banker (CMB), SVP at Gulf Coast Bank and Trust, Baton Rouge, LA. Tony discusses the challenges of balancing efficiency and personalized service in mortgage banking and highlights the significance of financial literacy in improving home affordability. He also touches on the role of technology, particularly AI, in the industry and the need for a diverse workforce.
00:00 Introduction and Background
02:56 The CMB Experience and Collaboration
04:58 The Importance of Home Affordability
12:51 The Need for Change and Collaboration in Process Improvement
27:17 The Impact of AI on the Mortgage Industry
33:34 Skills and Advice for Young Professionals
37:11 The Importance of Diversity in the Industry
