In this episode of The Apprenticeship Godmother Podcast host Sarah Abel is joined by Angeline Hayden who discusses why customer service is important in a salon.
If you are going to be a successful hair, beauty, and wellness professional it is important to elevate the client experience because you will retain more clients and be able to charge more. Half the job is customer service - how you speak to customers and your body language are key as they set the tone for the whole interaction.
Understanding the core values of the organisation is a key factor in working as a team with the same goals and aims. You must have systems and tools in place to monitor progress and educate on how to deal with negative feedback as this is where we learn the most.
Customers remember how you made them feel, so we want our customers to leave our business with the best experience they’ve ever had. Knowing your client is key as it will allow you to make decisions and give advice that will benefit them so they get the best service.
In this episode you will learn:
The Apprenticeship Godmother Podcast is the show which highlights what salon owners, entrepreneurs and hair, beauty and wellness businesses really need to know about employing an apprentice to have a successful experience for both the employer and the apprentice too. This show covers everything from how to find the perfect placement if you want to train as a hair, beauty or wellness professional right through to explaining the step by step process of how to employ an apprentice in your salon. This podcast will highlight all the traits of creating a successful apprenticeship.