In this episode, host James sits down with Nick Stevenson, Head of Customer Success at Ticketsolve, and a long-time friend.
Nick shares his journey from cutting tickets in Llanelli to managing customer success in a dynamic company. Learn about his role at Ticketsolve, the importance of culture in organizations, and how he's helping customers grow and succeed.
Contact Nick:
Chapters:
00:00:00 Introduction
00:01:00 Growing Up in Llanelli
00:05:00 Starting at Theatre Elli
00:10:00 Transition to Ticketsolve
00:20:00 Managing Culture in a Growing Company
00:30:00 Leadership & Delegation
00:40:00 OKRs and Strategic Planning
00:50:00 Final Thoughts
