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Hi!

In our last lesson, we looked at employer brand content and how to showcase that in a video.

Today, we’ll flip that around and focus on user-generated content.

ā€œGreat video either tells or conjures a story,ā€ says Eric Fletcher of Eric Fletcher Consulting Group.

Whatever the source, your videos should tell the story of your business and its culture.

Your audiences don’t want a sales pitch. They want to be entertained and informed. They want that story.

Your job is to make sure they get what they’re wanting.

User-generated content is that created by your audience members and customers.

ā€œIn one of the best campaigns I’ve seen,ā€ says Fletcher, ā€œa brand asked its community to submit their own short video story about their personal experience with the brand.ā€

This is an excellent way to promote your brand without a sales pitch or boring lecture.

In that example, the request ā€œemphasized creativity and brevity and promised recognition and reward for outstanding submissions.

The result: creative, authentic, relatable stories featuring the brand as the hero.ā€

Why should you care about user-generated content though?

ā€œConsumers are 2.4 times more likely to view user-generated content as authentic when compared to content created by brandsā€ according to Christina Newberry’s review of a Businesswire survey.

ā€œThat offers brands an important credibility boost,ā€ she says, ā€œsince most people say less than half of brands create authentic content.ā€

It’s also about creating trust. ā€œA full 92% of customers trust recommendations from people they know,ā€ says Newberry, ā€œand 70% trust online consumer opinions.ā€

And modern people aren’t just asking their friends and neighbors about your company.

30% of millennials surveyed say they would not visit a restaurant whose Instagram presence didn’t attract them.

Newberry says this all leads up to one thing: the impact on purchasing decisions.

ā€œNearly 80% of people,ā€ she relates, ā€œsay user-generated content has a high impact on their purchasing decisions.ā€

What does this mean for your business?

It means you need to be collecting personal stories from your customers and asking for their input.

User-generated content is one of the best ways to encourage potential customers to stop waffling and buy.

With a little creativity, you can come up with great ideas to get your customers sharing their stories on your video channel.

Have a contest with a free product or service as the prize, or reward everyone who sends in a video with a 10%-off coupon.

If you allow your customers to be creative, you’ll get some bang-up videos for your library.

Thanks for reading!


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