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Hi!
In our last lesson, we looked at employer brand content and how to showcase that in a video.
Today, weāll flip that around and focus on user-generated content.
āGreat video either tells or conjures a story,ā says Eric Fletcher of Eric Fletcher Consulting Group.
Whatever the source, your videos should tell the story of your business and its culture.
Your audiences donāt want a sales pitch. They want to be entertained and informed. They want that story.
Your job is to make sure they get what theyāre wanting.
User-generated content is that created by your audience members and customers.
āIn one of the best campaigns Iāve seen,ā says Fletcher, āa brand asked its community to submit their own short video story about their personal experience with the brand.ā
This is an excellent way to promote your brand without a sales pitch or boring lecture.
In that example, the request āemphasized creativity and brevity and promised recognition and reward for outstanding submissions.
The result: creative, authentic, relatable stories featuring the brand as the hero.ā
Why should you care about user-generated content though?
āConsumers are 2.4 times more likely to view user-generated content as authentic when compared to content created by brandsā according to Christina Newberryās review of a Businesswire survey.
āThat offers brands an important credibility boost,ā she says, āsince most people say less than half of brands create authentic content.ā
Itās also about creating trust. āA full 92% of customers trust recommendations from people they know,ā says Newberry, āand 70% trust online consumer opinions.ā
And modern people arenāt just asking their friends and neighbors about your company.
30% of millennials surveyed say they would not visit a restaurant whose Instagram presence didnāt attract them.
Newberry says this all leads up to one thing: the impact on purchasing decisions.
āNearly 80% of people,ā she relates, āsay user-generated content has a high impact on their purchasing decisions.ā
What does this mean for your business?
It means you need to be collecting personal stories from your customers and asking for their input.
User-generated content is one of the best ways to encourage potential customers to stop waffling and buy.
With a little creativity, you can come up with great ideas to get your customers sharing their stories on your video channel.
Have a contest with a free product or service as the prize, or reward everyone who sends in a video with a 10%-off coupon.
If you allow your customers to be creative, youāll get some bang-up videos for your library.
Thanks for reading!
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