First impressions matter, and the way we are with the patient in front of us for those first few minutes can have
a profound effect on the rest of their time with us.
This episode covers:
- The first things to say on meeting someone new,
- Body language and positioning before you start talking to them,
- Small talk and the timing of certain questions,
- Signposting or “Setting The Scene” at the beginning,
- And more.
Reference:
Roberts, L. (2019). Effective Communication: Making The
Most Of The Consultation. Lumbar Spine Online Textbook (Section 10, Chapter 1).
Available Free Online
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