In this episode, we talk with Kelcey Brueggeman, president of Service Business Evolution (SBE). Kelcey shares her unexpected journey into the HVAC industry after being a stay-at-home mom and discusses the various roles she has held. She highlights the unique challenges she faced as a woman in a predominantly male industry and the importance of addressing these challenges openly. Kelcey emphasizes the importance of building a strong team with diverse strengths and the crucial role core values play in decision-making. This episode also explores the evolution of the HVAC industry and forecasts future changes.
Key Takeaways:
- Utilize Core Values in Decision-Making: Core values should be at the heart of every decision. From hiring and firing to team evaluations, consistently refer to your company's core values to guide your actions. This creates alignment within the organization and fosters a strong, value-driven culture.
- Hire for Complementary Strengths: Build a diverse team by hiring individuals whose skills complement your own. Identifying and nurturing talent within the team ensures long-term growth and strengthens the company's leadership pipeline. Promoting from within not only retains employees but also develops a deep understanding of the company's operations.
- Adapt to Technological Shifts: The HVAC industry is rapidly evolving with technological advancements like AI and modern software systems. Embrace these changes to stay competitive. Integrating technology into your business processes and training methods will help improve efficiency and prepare for the future workforce.
Learn more about SBE at sbeodyssey.com
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