Emily Safier transitioned from a career as a physical therapist to a customer success manager in the tech industry. She shares her experiences working with patients with severe neuro injuries, the impact of COVID-19 on her career, and the transferable skills that allowed her to pivot into a new industry. This episode goes deep on the importance of resilience, empathy, and strategic thinking as Emily navigates her way through significant career changes and provides insights into her current role in customer success.
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00:00 Introduction and Guest Welcome
00:21 Emily's Early Influences and Career Beginnings
00:51 Discovering a Passion for Physical Therapy
03:03 Challenges and Rewards in Neurophysical Therapy
08:46 Transitioning to Customer Success
16:59 Navigating the Job Market and Networking
17:19 Balancing Career and Personal Life
19:15 Skills Transfer and Interview Strategies
26:28 Current Role and Best Practices
31:16 Conclusion and Final Thoughts
