In this episode, we sit down with Robert Shubow, the president of Big Water Technologies, to dive into his extensive experience in the IT services industry and the lessons he's learned while leading his company. Robert shares insights on how businesses can effectively manage technology in a fast-changing landscape. He talks about how he helped grow Big Water Tech from its roots in 2010 to its current success, particularly focusing on the impact of cloud solutions, cybersecurity, and managed IT services. Robert explains how his company's shift from hardware-based solutions to cloud-based offerings not only streamlined their operations but also improved customer satisfaction and doubled profits with fewer employees.
Throughout the conversation, Robert emphasizes the importance of customer relationships. He believes that transparency and trust are the keys to long-term success. By providing seamless transitions, such as migrating client data between servers without disruption, Robert showcases how staying ahead of technological advances can directly benefit customers. His anecdote about the company’s switch from having 26 trucks on the road to just a few, as a result of transitioning to cloud services, illustrates the efficiency and flexibility that modern IT solutions provide.
Robert also delves into the evolution of the workplace and how the pandemic accelerated the adoption of remote work and cloud technology. He highlights that these changes have allowed businesses to become more agile, with fewer on-site needs and a greater focus on customer-centric solutions. He notes how his team has adapted, with many working remotely and thriving in a more flexible work environment, improving both productivity and employee satisfaction.
Toward the end of the episode, Robert reflects on the role of leadership in fostering a positive work culture. He talks about how small gestures, such as taking time to greet employees every day, can have a big impact on morale. He believes that building a strong, trust-based relationship with both employees and clients is the foundation of long-term success in business. Finally, Robert offers advice for aspiring entrepreneurs and executives, emphasizing the value of finding a mentor and staying resilient in the face of challenges.
For more information or to connect with Robert directly, you can reach him on his cell phone at 248-935-0655 or LinkedIn www.linkedin.com/in/robert-shubow-a813b942/.
To get in touch with Devon and his team, visit nextgengrowth.com.
