In Part Two of the episode, Carl and Tiffany explore how real learning happens when skills are practiced, not just taught, with Carl sharing his shift from lecture-based instruction to interactive, experiential learning that transfers into everyday life. They dive into the upcoming California Training Academy and the move toward a more client-centered culture, highlighting the power of a coaching approach that replaces telling with curiosity and empowers staff to solve their own problems. The conversation then turns to the challenge of navigating workplace expectations like punctuality and professionalism, especially across cultures and when transitioning from peer to supervisor. Tiffany closes the segment with a powerful personal reflection on encountering a former boss at a keynote event, underscoring the emotional complexity of leadership, growth, and maintaining relationships while stepping into new professional roles.
