Problems are not the enemy. They signal where to optimize. This episode lays out a practical playbook for turning issues into outcomes by aligning around a single North Star metric, acting before trends form, and replacing activity-based fees with outcome-based incentives.
Key takeaways:
-Set a clear North Star and tie every lever to it
-Shift from reactive firefighting to proactive alerts and cadence
-Replace hourly or per‑dial fees with outcome-based pricing
-Build mutual accountability with transparent reporting and QA
-Use data over anecdotes to drive changes that lift conversion and ROI
Ready to level up client performance with a partnership mindset and measurable outcomes? Watch the full episode for frameworks you can apply this quarter.
Meet the Hosts:
Carson Poppenger – CEO & Founder of Squeeze
Jacob Thorpe – SVP, Growth & Partnerships at Squeeze
James Cook – Chief Operating Officer at Squeeze
For more information, visit: www.GoSqueeze.com
