Outbound calling, contact rate, and TCPA compliance take center stage as NobelBiz CEO Steven Bederman joins Carson Poppenger and Jacob Thorpe. We unpack short duration calls, STIR/SHAKEN, call labeling, and carrier routing realities that make or break performance.
Learn how a cloud contact center (CCaaS) plus smarter dialer strategy, consent management, and AI call analytics (transcripts + sentiment) improve connect rate, reduce CPA, and elevate the sales experience (SX), without burning consumer trust.
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Steven Bederman is the President & CEO of NobelBiz, a leading provider of cloud-based contact center solutions. With over 30 years of experience in the industry, Steve has a proven track record of driving innovation in customer engagement and call center technology. He was previously the CEO of Connect First, which was acquired by RingCentral in 2019. As a thought leader in contact center technology, TCPA compliance, and AI analytics, Steve is passionate about creating solutions that enhance sales and customer experience (SX and CX) while adhering to regulatory standards.
About the Hosts:
Carson Poppenger – CEO & Founder of Squeeze
Jacob Thorpe – Senior Vice President of Client Services at Squeeze
