AI is rapidly changing the landscape of contact center strategies, but with new technology comes new challenges.
In this episode, Carson Poppenger and co-hosts Connor Hansen and Jacob Thorpe dive into the emergence of AI in the contact center world. They explore the key issues of efficiency, compliance, and the limitations of AI systems. From understanding the need for strong consent frameworks to ensuring data protection, the team covers the must-know information for businesses looking to leverage AI while maintaining a human touch in their sales processes.
Tune in to learn about the evolving role of AI and how it fits into your contact center strategy.
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