In this milestone episode of Flight Path, the Tern team dives into one of the biggest feature launches of the year: AI-Powered City Guides. From Las Vegas to Istanbul, the conversation spans new feature rollouts, hilarious team moments, reflections on community impact, and a forward-looking vision for agency back offices and personalization at scale.
Welcome & Weekly Vibes
David, Brad, and Molly kick off with personal updates—including Brad’s design recruiting process and Molly's laugh-crying Coffee & Conversations moment.
Brooklyn’s now-iconic pirate-themed AI image mishap gets a retelling that has everyone in stitches.
Tern at the Las Vegas Travel Agent Forum
David shares reflections from the recent forum, including how far Tern has come since showing Figma mockups just a few years ago.
Highlights from Tern's live demo of AI-powered content generation and growing advisor feedback.
Feature Spotlight: Personalized AI City Guides
Molly demos how the new Destination Guide tool dynamically personalizes content based on traveler preferences, trip timing, and even brand voice.
The team showcases real-time prompts like “Write it like a pirate” to illustrate the flexibility and creativity built into the tool.
David and Brad unpack why Tern waited to build this right—and what it means for the future of custom travel content.
Product Update: Forms Simplified
Brad previews upcoming form updates: streamlined layouts, reduced friction for clients, and small visual polish tweaks that make a big difference.
The cover page requirement is going away—making forms feel like true one-pagers.
Community Feedback: Small Fixes, Big Wins
A shoutout to user Walter (and his wife!) for highlighting a keyboard shortcut bug that has now been resolved.
Molly shares how a quick feedback loop led to new export fields in the booking and payout reports.
Editor Land: A Better Text Editor Is Coming
Brad gives an inside look into the new text editor beta—designed from scratch for better consistency, undo/redo, and toolbar access.
It's currently in closed beta with a cautious rollout, and the response from early testers? “All caps amazing.”
What’s Next: Leadership Offsite + AI Model Upgrades
David previews next week's leadership offsite, which will help set the vision for Tern through 2027.
Molly teases a smarter AI model for City Guides coming soon—more creative, polished, and responsive to feedback.
Brad announces that development is officially underway on invoicing in Tern (a massive milestone for Canadian agencies and those with regulatory needs).
💡 Pro Tips & Calls to Action:
🧠 Running into issues with ChatGPT image generation? Make sure image support is turned on in your custom GPT.
💬 Share how you’re using Destination Guides creatively in the Facebook Group!
💥 Want to be part of the Editor beta or share feedback? Drop your ideas in-app or through the community.
