In this week’s episode of Flight Path, David, Molly, and Brad pull back the curtain on the latest behind-the-scenes progress at Tern. From a milestone host agency partnership to significant product updates, this is a big one. Tune in for a grounded yet energizing look at how the team is learning directly from users, rapidly iterating, and pushing the platform forward—especially when it comes to groups and pricing logic.
Timestamps & Topics:
00:00 - Intro & Weekly Reflections
Why this episode’s coming at you early (hint: it’s Romance Forum week!)
Molly’s coffee outing, and how even small personal highlights matter
01:45 - Mobile App Prototype Sneak Peek
First look at upcoming mobile upgrades with a clickable prototype
Improving polish, UX, and advisor confidence
02:30 - New User Office Hours: Real Pain, Real Learning
Molly’s call with a struggling user turns into a breakthrough
How one advisor planned a cruise live and finally got that “aha” moment
04:15 - Facing the Gaps: Friction, Workarounds & Urgency
Brad’s back-to-back user calls highlight where Tern still needs to grow
The emotional and motivational impact of facing real advisor feedback
Why Tern refuses to silo user research from product ownership
06:50 - Tern at the Romance Forum & TPI Milestone
David reporting live from Cancun
Tern’s first appearance at a destination wedding conference
Launching occupancy-based pricing + variable date selection
Partnership announcement: TPI becomes Tern’s first enterprise-scale host agency integration
11:48 - Feature Deep Dive: Occupancy-Based Pricing
Why this long-requested feature unlocks major simplicity
Clean setup, accurate pricing, and better room capacity validation
No more creating “fake rooms” just to display rates for different occupancies
15:50 - Child & Pet Pricing? Coming Eventually… Maybe 🐾
The internal joke behind “no kids, no dogs”
Future roadmap nods toward child pricing logic
17:10 - Clean Pricing Inputs: One Click, No More Deleting Zeros
Quality-of-life update that smooths pricing input workflows
How small UI changes prevent big data entry mistakes
21:00 - Complete Tasks from the Overview Tab
Minor tweak, major time-saver: mark tasks as done without extra clicks
Why this fits the long-term vision of the trip dashboard
22:52 — Sticky Headers & Save Feedback on Activities
Quiet magic: keeping context visible while editing
How one engineer (Zach!) proactively improved debug UX for everyone
25:24 - What’s Coming Next: Folders & Mobile Authentication
Subfolders rolling out for activity templates and email templates
Why refactoring now helps scale all libraries down the line
Upcoming: one-click traveler login links for smoother mobile access
27:36 - Another Groups Milestone: Variable Date Selection
Travelers can now pick their own check-in and check-out dates
Especially impactful for weddings and all-inclusive trips
More flexibility without breaking your room block logic
30:15 - Liberty Bell Challenge Metaphor & Closing Gratitude
Why the team is running back-to-back marathons for the sake of the community
Shoutout to Tern’s users—your feedback drives everything
Join the livestream replay on YouTube for feature demos and Romance Forum highlights
