In this episode, I’m exploring the very exciting world of… Business Process Outsourcing (BPO)
I took some time to get granular with some of the common challenges I see.
Here’s what we'll cover:
- Motivating remote teams
- Cultural nuances when working with teams from the Philippines and Colombia
- Surprising benefits of outsourcing through BPO
- What to look for in BPO contracts
- Important questions to ask in an RFP when considering BPOs
- Setting clear expectations with KPIs
- Top tools for managing remote teams
