Building genuine connections can feel overwhelming, especially in fast-paced environments like the multifamily industry.
But what if there was a simple framework to help you navigate conversations with ease and confidence? In this episode of CX Unplugged, host Gabrielle Gonzalez introduces the Ford technique—an intuitive approach to building rapport and engaging in meaningful conversations.
Discover how this powerful tool can enhance your customer experience skills, strengthen your professional relationships, and even uncover new opportunities for personal growth. Gabrielle also challenges listeners to reflect on their own dreams and aspirations while fostering connections with clients and colleagues alike.
What’s covered in this episode:
-Why should you prioritize the Ford technique in customer interactions?
-What is the Ford technique, and how does it break down into Family, Occupation, Recreation, and Dreams?
-The Ford technique fosters trust and opens doors to deeper communication.
-How can active listening and open-ended questions help you implement this strategy effectively?
📌 Don’t miss this episode filled with actionable advice to transform your conversations and elevate your communication skills.
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