Customer experience isn’t just about serving end users—it’s about every interaction you have, from clients to colleagues and beyond. In this episode of CX Unplugged, host Gabrielle Gonzalez and guest Matt Beauchamp https://www.linkedin.com/in/matt-beauchamp/ of R.A.S.K. https://www.raskcorp.com/ redefine the concept of "customer" and explore how networking, trust-building, and communication play a crucial role in long-term business success.
Matt shares insightful strategies for making strong first impressions, setting the right tone in meetings, and maintaining meaningful connections. If you want to enhance your professional relationships and build lasting client trust, this episode is packed with actionable takeaways you won’t want to miss.
What’s covered in this episode:
-Why is it important to view customers beyond just end users?
-What role does trust play in setting the foundation for lasting relationships?
-The most effective client relationships are built on clear expectations and consistent communication.
-How can personal touches and understanding communication preferences strengthen professional connections?
📌 Tune in for expert insights on relationship management and elevating your customer experience strategy!
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#CXUnplugged #CustomerExperience #Networking #TrustBuilding #CommunicationSkills #ClientRelationships #BusinessDevelopment #ServiceIndustry #MattBeauchamp #GabrielleGonzalez
