What does it really take to grow in the multifamily industry? In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Jeremy Milton https://www.linkedin.com/in/jjmilton?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BceoOk5SbQDGjcvBET6WI8A%3D%3D , Head of Multifamily Operations at West Shore https://west-shore.com/ , to unpack the real lessons behind leadership, learning, and letting go of perfection.
Jeremy reflects on over 15 years in the field—mistakes and all—to offer a refreshingly honest look at how early missteps shaped his approach to operations, team culture, and decision-making. Whether you’re just getting started or deep in the trenches, this episode is packed with relatable insights on staying grounded, building resilience, and finding your personal “why” in your career.
What’s covered in this episode:
-Why is finding your 'why' critical to long-term success in multifamily operations?
-What role does culture play in how teams handle and grow from mistakes?
-The best leaders are those who empower others, stay curious, and learn from every experience.
-How slowing down and trusting the process leads to better decisions and sustainable growth.
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