What makes customer eXperience truly memorable?
In this high-energy episode, Claire is joined by global CX expert and speaker Nienke Bloem — aka “the CX lady in the blue dress” — for a fabulous conversation on all things customer transformation, leadership, and storytelling.
💙 Nienke shares:
How she moved from corporate to CX entrepreneurship
Why leaders need a clear, simple CX strategy (aka your CX story!)
The importance of emotional connection and memorable moments
The CX Game she created to drive engagement and learning
Her newest book is coming soon, real CX formula watch out!
This one’s a mix of wisdom, laughter, and brilliant CX ideas you can put into action straight away.
🔵 Whether you’re on an island like Jersey or leading teams across the globe — Nienke will leave you inspired to create customer experiences that shine.
🎧 Tune in and learn how emotional intention can help your customer experience truly shine.
#ShineOnCX #CustomerExperience #CXLeadership #CXGame #ValuesDrivenCX #HumanConnection #ExperienceDesign
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FOLLOW NIENKE
🌐 Website: https://www.nienkebloem.nl/en/
The CX Game: https://www.nienkebloem.nl/en/cx-game/
🔗 LinkedIn: https://www.linkedin.com/in/nienkebloem/
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FOLLOW CLAIRE
🌐 Website: https://claireboscq.com/
🔗 YouTube Subscribe: https://www.youtube.com/c/claireboscq/
🔗 LinkedIn: https://www.linkedin.com/in/claireboscq/
🔗 Facebook: https://www.facebook.com/claireboscqkeynotespeaker
🔗 Instagram: https://www.instagram.com/claireboscq/
