Bob: Today, we talk about what is actually going well in the world of customer service. He talks about a drive through coffee place in Memphis called Seven Brew. Greene: Every bite of the food tastes like getting a warm hug from your grandma. - If I ever go back to a small town, it's the only place I'll stay. I remember working without my book bag. By the time they finally getting around to call me, it was already in front of my door. I can't imagine doing business with anyone else. - Amazon's self service and how well they think ahead of know if I buy something and it's the wrong size or it's not what I expected. If you as a customer have good experience, and you reward that brand, that's how we drive change.
