Social Media may be the best place to get customer service. You often get faster and more efficient service comparatively. So let's give you some inside look at that. They're the best agents, right? Is that what you had in your contact center? Oh, absolutely. Yeah. Because it's a very high profile channel, and most of the companies we all deal with put the best of the brightest there because they don't want to be embarrassed. That is absolutely right. But we definitely agree that social media works, right? I've gotten the quickest response, the best response through social media and through Twitter in comparison to any other escalation point that I've tried to go through. Well, listen, this is where you're wrong. You are telling me that we're eating at this customer service. Let's take a restaurant and you just told me the best cuts of meat are in the back room somewhere. But I should start with the cheap cuts first. And somehow, if that doesn't fill me. No, I want give me those best and the brightest right away. And Mr. Company, you are multi gazillion dollar company and I'm picking on the larger ones now. Well, I don't care. Make all of your people, like, give the day, you give all of your other people the same training or whatever you people do to make an authority. It's usually not training. It's authority that you give everyone else. I'll start using that channel. And you know what? If they don't respond on Twitter, I will go find them on Facebook. I will go to Instagram, I will stalk you to the ends of the earth. I will, too. But I'm going to go through a normal channel first. I'll go to chat before I go to Twitter. I'll go to phone call before I go to Twitter. I use it as an escalation point. But unlike most weeks, you have a point of, why would I not go around that first step? I will say that you pay more for the more expensive cuts in the back. That is true. Right. If it's a better channel. And what you're going to find is they're going to turn you around and put you back into the customer service queue. A lot of times, anyway, I'd like to use it as an escalation. They did call me. Yeah, that's a good place to leave it. I think you're right that if everyone follows my advice. I'm sorry, I didn't hear that. If we rewind that just a little bit and you say that one more time. Well, you better listen carefully. It won't happen again. But I would say, I think you're right on this one small issue, that if everyone follows my advice, eventually the cost of everything is going to go up because someone's got to pay for this expensive cuts of meat. But that said, I do hope for those of you listening, you became a smarter customer today. And you have all these channels available to you. You can go the Bob way or you can go the Amas way, but now you have the Bob. Yeah. And the key to that Amas is that that is a place where you will get will. You and I both know that. And so if you're out there in radio land and you're not using social media to get to what you need, you should start doing that. That's a great advice. I'm surprised how few people use the channel. What are we going to leave folks with today? I'll start. Bob, the great Charlie Munger died at 99 years old this past week.
