Amas and I created this podcast to share our thoughts on how you can navigate customer service. While we don't always agree, and I often have to explain to Amas why he's wrong, we hope that you will be the winner.
- Bob: You make an appointment with your doctor, the doctor picks the time. Greene: If you are late or no show, I would charge you for it. He says the only thing he can come up with is some kind of fairness. Greene says make your appointments early in the morning.
- The bigger the doctor organization, the more likely that they have somebody who's reading that data. If you go to someone who allows you to, either they send you a survey or you can also personally go to somewhere like Ratemd and tell the public what your experience was. I think those are fantastic tips.
- Be nice when you complain, complain from a place of data. Winston Churchill quote of criticism may not be agreeable, but it is necessary. It calls attention to an unhealthy state of things.
- Bob : We used to be patients. Patients because they cared about us. And they used to let me pay them with a chicken. But we are now customers. And the sooner we embrace that, the better. It's important we call it the customer happiness year.
