Bob Furniss talks customer service on this week's podcast. He discusses the taxes for cheap postage, long wait time and other hidden taxes of cs. Furniss: There's always a line in the sand that we're willing to abide by.
- Bob Furniss: There's like two Americas in customer service. He says there's two Americas with people that don't have the ability to live in the one America. The only way to get good service is to pay up for it. Furniss: How do we solve that?
- There are still some basic promises you have to keep. It's uniquely american to expect service as a part of what I'm getting right. Research and compare, then secondarily, take advantages of discounts and promotions. Know what your consumer rights are.
- Bob Furniss: 150 million plus people will vote for the same candidates in 2020. He says if you make a little noise by spending your money elsewhere, the economic forces will get people and the companies we deal with to do better for us. Furniss: The best way to support our show is like, subscribe, share, leave us comments.
