🍍Wise Pineapples, today we’re saying YES to increasing guest loyalty and appreciation with five juicy tips from my Lovin’ Loyalty Masterclass! Join me as I share how recognizing, celebrating, and personalizing guest experiences can take loyalty to the next level.
Plus, I’ll reveal why the ‘Idea Fairy’ might be getting in your way!
Key Learnings:
🍍Guests value their loyalty status and points—recognizing them genuinely makes a difference.
🍍Move beyond robotic recognition and truly celebrate their milestones.
🍍Appreciation creates emotional connections that drive lasting loyalty.
🍍Personalization makes guests feel seen and valued—small gestures have big impacts!
🍍The ‘Idea Fairy’ can be a distraction—focus on fulfilling guest expectations first.
Three Action Items:
1️⃣This week, replace the standard “Thank you for being a Platinum member” with “Congratulations on your Platinum status!” and see the impact.
2️⃣Identify a regular guest’s preferences and surprise them with a personalized touch.
3️⃣Before implementing a fun loyalty perk, ensure the fundamental guest requests are met first.
🎊Special Offer: Want to skyrocket your leadership and results? Join The Crown Society, our hospitality insider’s club! Doors open this Friday for a limited time—get access to exclusive strategies, community, and sweet results! www.thewisepineapple.com/crown
🎊FREE Loyalty Huddle Activity Guide:Put these tips into action! Download the Loyalty Huddle Activity Guide now.https://www.thewisepineapple.com/tysloyalty/
Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown
