In this episode, I’m joined by Gael Cochrane, Learning, Development & Innovation Lead at Community Justice Scotland. Gael helps us unpack what trauma‑informed practice really means in the context of justice and mediation:
She walks us through the core principles: safety, choice, empowerment, trust, collaboration
We explore why a trauma‑informed approach is so urgently needed
Gael outlines how professionals in criminal justice, mediation, or public services can recognise signs of trauma
She reflects on the complex interplay between trauma, shame, and criminal behaviour
And she shows how these insights can guide more humane, responsive, de‑escalating practices across roles that engage with people in distress
Whether you work in mediation, the justice system, social services, or any public-facing role, this conversation offers valuable guidance on bringing empathy, sensitivity, and real insight into challenging encounters.
