Khate shares her experiences and challenges throughout her career in the BPO industry.
Starting as a call center agent in April 2009 (take note: pinuwersa siya ng kapatid niya), Kate details her journey through different companies, the pressures she faced, and her eventual transition to freelancing in 2018 (pinuwersa din siya ng kapatid niya!).
She highlights the importance of discipline, the impact of peer pressure, and valuable lessons she learned.
00:00 Introduction and Early Career
01:32 First Call Center Experience
02:22 Challenges in the Second Company
03:51 Panic Attacks and Leaving the Second Company
10:08 Joining the Third Company
11:16 Benefits of Working in a BPO
13:22 Negative Experiences in BPO Life
16:09 Graveyard Shifts and Work Schedules
18:00 Leave Filing Strategy
19:24 Impact of BPO Training
22:35 Transition to Freelancing
23:22 Reflections on BPO Career
25:48 AI in the Workplace
26:55 Advice for Aspiring BPO Workers
28:45 Would You Rather Segment
30:44 Memorable BPO Experiences
32:53 Final Thoughts
Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? And solution ng iba, find another work. And suggestion ko: Start with education. Here’s my recommended book: https://bit.ly/ireadthisbook3xafterbuyingit
