Lian shares her experiences starting in the BPO industry in 2005, initially working part-time while in college. Ang desisyon niya na mag-full-time as a call center agent ang nagbukas sa kanya ng benefits (financial support sa family) at drawbacks (less social life).
Lian values the network she has created from her BPO career, her decision to explore other industries (including gaming), and reflects on the influence of AI in the industry.
00:09 Starting a Career in BPO
00:44 Part-Time Work Experience
01:16 Shift Schedules and Extra Hours
02:23 Challenges and Adjustments
03:04 Financial Support and Breadwinning
04:01 Transition to Full-Time and Career Growth
07:03 Training and Company Transitions
07:58 Industry Changes and Salary Growth
10:55 Work-Life Balance and Social Life
13:53 Leave Policies and Travel Experiences
16:36 Current Work Setup and Gaming Industry
21:13 Advice for Aspiring BPO Workers
23:50 Would You Rather Office Questions
31:01 Conclusion and Final Thoughts
