“Guests don’t just book a room—they book an experience. The right upsell makes it unforgettable (yes, even a goldfish!).”
The secret to successful upselling? Making it feel effortless. Nadja figured out how—and it’s not about having a smooth-talking receptionist. Nope, it’s all about personalization and catching guests at just the right moment before they arrive.
About this series: Diary of a Hotelier: From Suites to Software.
An authentic, behind-the-front-desk look into the world of hospitality through the eyes of Nadja Buckenberger, a first-time hotel owner. After an unexpected opportunity led her to buy The Bliss Boutique Hotel in Breda, the Netherlands, Nadja shares the thrills, challenges, and unexpected joys of running a hotel.
Each episode dives into her journey—from her first days as a hotelier to the operational hurdles that inspired RoomRaccoon, now empowering hoteliers worldwide. Whether you're a seasoned professional, an aspiring hotelier, or simply curious about the realities of running a hotel, Diary of a Hotelier provides an honest, insightful, and relatable perspective on running a successful hotel business.
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