Chapter 1: Entry 3
“Hire for attitude, train for skill”—the secret to building a core team that excels.”
Running a small boutique hotel means you wear many hats—and so does your team. In this episode, Nadja shares her journey of building a strong core team by focusing on character and potential rather than just qualifications.
From rolling up her sleeves to gain her team’s trust to creating a culture where flexibility and learning are celebrated, she reveals how the right people, even in small numbers, can make a huge impact.
About this series: Diary of a Hotelier - A Journey from Suites to Software.
An authentic, behind-the-front-desk look into the world of hospitality through the eyes of Nadja Buckenberger, a first-time hotel owner. After an unexpected opportunity led her to buy The Bliss Boutique Hotel in Breda, the Netherlands, Nadja shares the thrills, challenges, and unexpected joys of running a hotel.
Each episode dives into her journey—from day one as a hotelier to the operational hurdles that inspired RoomRaccoon, now empowering hoteliers worldwide. Whether you're a seasoned professional, an aspiring hotelier, or simply curious about the realities of running a hotel, Diary of a Hotelier provides an honest, insightful, and relatable perspective on running a successful hotel business.
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