Chapter 2: Entry 6
“Discovering firsthand the hidden costs of inefficiency—one overbooking and missed business opportunity at a time.”
Running a hotel comes with a million things to juggle, and mixing multiple operational systems—one being pen and paper—is a recipe for chaos. Nadja learned this the hard way when overbookings, late-night admin, and lost business opportunities started creeping in.
About this series: Diary of a Hotelier: From Suites to Software
An authentic, behind-the-front-desk look into the world of hospitality through the eyes of Nadja Buckenberger, a first-time hotel owner. After an unexpected opportunity led her to buy The Bliss Boutique Hotel in Breda, the Netherlands, Nadja shares the thrills, challenges, and unexpected joys of running a hotel.
Each episode dives into her journey—from her first days as a hotelier to the operational hurdles that inspired RoomRaccoon, now empowering hoteliers worldwide. Whether you're a seasoned professional, an aspiring hotelier, or simply curious about the realities of running a hotel, Diary of a Hotelier provides an honest, insightful, and relatable perspective on running a successful hotel business.
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