Charlotte Williams is Deputy Chief Executive Officer at North West Anglia NHS Foundation Trust. She leads on quality improvement and innovation, transformation, strategy, digital and organisational development. She began her career on the NHS General Management Training Scheme before joining East and North Hertfordshire NHS Trust in 2003. She joined Ashford and St Peter’s Hospitals NHS Foundation Trust in 2006 before moving to the role of Assistant Director of Operations at North Middlesex University Hospital NHS Trust. In 2010 Charlotte joined UCL Partners as Director of Integrated Cancer and Executive Director for the London Cancer Integrated Cancer System before being promoted to the role of Chief of Staff at UCL Partners in 2013.Charlotte is an Honorary Associate Professor at University of Birmingham, School of Social Policy. She is an Associate Editor of the BMJ Leader healthcare journal, and has published on the topic of patient involvement in major redesign of health services.