Nicki is interested in all things kindness, and in speaking, researching and writing about kindness in healthcare.
She is an occupational therapist in NewZealand with a long history of engagement with primary healthcare service design and implementation. From her lived experience she developed a particular interest in the clinical communication and in how teams work. She acts as a patient advocate on several local and international boards and foundations and is employed as an associate editor at the British Medical Journal Leader.
She has worked with many different organisations to help them understand how to build their capacity for kindness at all levels of their workforces and systems and does not tolerate the perception of kindness as a soft or discretionary skill in healthcare. Nicki has recently submitted her PhD at the University of Auckland’s Medical School.
