Description

In this episode ofSmall Business Big Visibility, hosted by Jason McKenzie, we dive into a crucial yet often overlooked aspect of business success: how your team shapes the customer experience. Learn why training your employees to think like customers is essential for retention and how small adjustments can transform them into raving fans who keep coming back.

Key Takeaways:

• Set Clear Expectations: Understand that every role impacts the customer journey, from the first phone call to follow-up processes.
• Think Like Customers: Encourage your team to ask themselves, "If I were the customer, how would I want this handled?"
• Recognize and Reward: Foster a culture of appreciation by acknowledging employees who prioritize excellent customer service.

Implementing these strategies can lead to improved client satisfaction, increased repeat business, and a stronger team morale. By aligning your team's efforts with customer-centric values, your business will not only thrive but also stand out in a competitive marketplace.

Feeling inspired? Take action today by identifying a weak link in your customer experience and make a small, impactful change. Share this episode with fellow business owners and subscribe to our podcast for more valuable insights.

Looking for more resources? Visitour website for additional tools to boost your business's visibility. And don't miss our next episode on referral partnerships, a game-changing strategy to attract high-quality clients without spending a dime on advertising.

Until next time, keep innovating, stay focused on what matters, and watch your business thrive.