In this episode of the Built by People podcast sponsored by Previ, host Dave D'Angelo welcomes Bob Lockett, a seasoned HR executive with diverse experiences in various organizations.
Bob shares his career journey, emphasizing the importance of risk-taking, continuous learning, and loving where you work. He discusses using the scientific method to solve HR challenges and gives an example of improving customer service scores through creative, data-driven strategies at Harrah's casino.
Bob also elaborates on the significance of data in positioning HR as a true business partner and highlights common mistakes HR leaders make with data-driven decision-making. Drawing from his military background and West Point education, Bob reflects on how resilience, simplicity, and clear leadership intent have shaped his career and approach to HR.
00:16 Sponsorship Message from Previ
00:44 Meet Bob: A Journey Through HR
03:02 The Importance of Taking Risks in Your Career
03:45 Applying the Scientific Method in HR
04:59 Fantasy Football Model for Customer Service
09:35 Leveraging Data in HR
13:28 Evolution of the HR Business Partner Role
16:48 Lessons from West Point and Military Experience
21:24 Conclusion and Final Thoughts
