Insights with Marc Hinson: Effective Talent Acquisition and Performance Management in Hospitality
In this Built by People Podcast episode, we welcome Mark, Chief People Officer at Smokey Bones, who shares his career journey from working in restaurants to leading HR operations.
Mark discusses the importance of effective talent acquisition and performance management in the hospitality industry.
He highlights strategies like improved selection, retention, frequent pay increases, and using a scorecard for performance measurement.
Mark shares insights on managing recruitment post-pandemic and emphasizes the significance of personal connection in the industry.
The episode is sponsored by Previ, an employer network providing private pricing for employees to save on essential services.
00:00 Introduction to the Built by People Podcast
00:39 Guest Introduction: Mark's Career Journey
01:35 Effective Talent Acquisition Strategies
03:20 Performance Management in Hospitality
05:29 Navigating Recruitment Challenges Post-Pandemic
07:35 Evaluating Candidate Openness and Curiosity
09:16 Parting Advice: The Importance of Human Connection
10:19 Conclusion and Farewell
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